The creative guys behind the recently reviewed ‘HireThings’ were kind enough to answer some of the questions that came up and give us a sneeky peek into how they will be moving their already exciting business foreward…Thanks HireThings!
Hi Andrew, great article.
Youâ€™ve obviously done your research and flicked around our website. To answer some of your dislikes/questions:
We are in the process of pushing out the charging functionality in the next week or so which includes a couple of changes to our documentation on the site. The main change being that success fees for bookings will only be created two days after the booking has been completed. This gives the supplier time to update the booking with what actually happened – if it differs from the original agreement. For longer bookings weâ€™ll actually charge a success fee two weeks into the booking and with longer terms we are investigating either a fixed rate or staggered success fees over the bookingâ€™s duration. Weâ€™ll be watching for people that always cancel their bookings too :o)
The administrative side is going to be a challenge, but I believe that weâ€™re up to that and have the right people for the job. Controlling what is and isnâ€™t on the site will set the mood for the whole concept, itâ€™s a delicate balance of professionalism / business and community. Do we allow hugs or not? Weâ€™re still pondering that one.
Yes, obviously repeat customers bypassing the system once they and a supplier have made the initial contact could be a problem for us. Same type of issues that auction sites undoubtedly have. We plan to learn from them and offer a service with awesome value and features that keeps people coming back to and using the site.
Recently a fantastic User Interaction expert joined the team which we are very excited about as this allows the experience to jump up a notch, including tidying up some of the obvious clutter etcâ€¦
Weâ€™ve got heaps of cool additions planned, so watch this space!
If you would like to have your say or ask any questions, come along to the “Have Your Say” forum above.