“Nahum Wild | hirethings.com | IP: 131.203.101.14

Hi Andrew, great article.

You’ve obviously done your research and flicked around our website. To answer some of your dislikes/questions:

We are in the process of pushing out the charging functionality in the next week or so which includes a couple of changes to our documentation on the site. The main change being that success fees for bookings will only be created two days after the booking has been completed. This gives the supplier time to update the booking with what actually happened – if it differs from the original agreement. For longer bookings we’ll actually charge a success fee two weeks into the booking and with longer terms we are investigating either a fixed rate or staggered success fees over the booking’s duration. We’ll be watching for people that always cancel their bookings too )

The administrative side is going to be a challenge, but I believe that we’re up to that and have the right people for the job. Controlling what is and isn’t on the site will set the mood for the whole concept, it’s a delicate balance of professionalism / business and community. Do we allow hugs or not? We’re still pondering that one.

Yes, obviously repeat customers bypassing the system once they and a supplier have made the initial contact could be a problem for us. Same type of issues that auction sites undoubtedly have. We plan to learn from them and offer a service with awesome value and features that keeps people coming back to and using the site.

Recently a fantastic User Interaction expert joined the team which we are very excited about as this allows the experience to jump up a notch, including tidying up some of the obvious clutter etc…

We’ve got heaps of cool additions planned, so watch this space!

Regards,

Nahum Wild
Development Manager
www.hirethings.co.nz“

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If you would like to have your say or ask any questions, come along to the “Have Your Say” forum above.

Andrew
Founder
http://www.AdvisorGarage.com

Related posts:

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2. Geni Speaks Back: Update
3. Aime Street Speaks Back: Update

Business Model:
HireThings has a nice and simple business model…if the item you put up for rent is rented by someone, you pay HireThings either a percentage or a percentage plus cash combination depending on the value of the hire.

Value of booking*     Proposed success fee (incl. GST)
Up to $100               5% of hire/rental fee charged. Min charge $0.50.
$100 – $250              $5 + 4% of hire fee over $100
$250 – $500              $11 + 3% of hire fee over $250
$500 – $1500            $18.50 + 2% of hire fee over $500
$1500 +                   $38.5 + 1% of hire fee over $1500.

Max fee per booking = $100.

In my opinion, simple and transparent business models are always the best and this one is nice and clean given that people only pay when they have secured a hire and make money themselves.  No speculation investment required. This should help adoption…oh yeah, and they do not seem to be getting involved in the visually distracting adsense model. Thanks Guys!

Some Core Functionality:

• Members can created a ‘trusted network’ and can choose to only offer items within that network or the broader full site network
• Listing, photo upload, multiple categories including services and place hire…
• Customers can view listing’s details and submit a quote or booking request
• The Hire Things website calculate an estimated cost for the booking
• Renters are notified by email of the new customer request, and can confirm or respond with a firmer quote.

Likes:
A nice and simple concept, business model and execution -

• I like HireThings UI and the clean, fun graphics – it was a simple site to figure out and use
• The ‘Trusted Network’ is a nice angle that could help adoption and friend referral
• If a person rents an item, the renter has the fee deducted from their topped up account – simple

Dislikes:
Not so much dislikes as potential ‘watchouts’ or concerns:

• If the fee is deducted from the topped up account when the transaction is confirmed, what happens if there are challenges with the rental? i.e. item not received, received but not functioning, item not returned, item returned broken – you get the idea. 
• Are any of the above challenges on HireThings to resolve? If so, hope they have a big admin staff…
• The ‘Trusted Network’ is a nice idea but assuming you add your ‘friends’ and ‘contacts’ to this network – why wouldn’t they just contact each other outside of the system and offer to lend them the articles without incurring the commission?
• Keeping the quality of the listings is going to be a challenge as this grows…for example, there is already a listing for “Soft or Hard Hugs” in the services section – now I like hugs as much of the next guy but to hire a 3rd party? Hummm….see that blue flashing light yet? Shame there’s no photo…

One little suggestion for the HireThings guys…the front page of items is hard on the brain given the range and categories of products meshed together…you may want to create a categorization or perhaps quick read icons for the different categories.

My Virtual Investment:
With my virtual $1M, I would ask them to ‘Let’ me virtually invest $350K. 

http://www.hirethings.co.nz/

Andrew
Founder
http://www.AdvisorGarage.com

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